Returns and Exchanges
We are not accepting any returns of goods due to Covid-19.
All items are non-refundable due to Covid-19.
Once a product has left the store, we cannot accept it back and give a refund. Please email us if you have any questions about an item.
Lost or Damaged Items
Nakamuraya shall not be liable for any direct or indirect damage done by any of the services we provide. We do not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused from shipping are to be taken up by you with the shipping company directly. Nakamuraya will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact the shipping company.
Returned to Sender and Unclaimed Packages
In the event that an order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If the customer decides they no longer want to proceed with the order, Nakamuraya may provide the option for store credit or exchange for the order value less the original shipping costs and any charges incurred to accept the returned package. If the customer cannot be reached, Nakamuraya reserves the right to return the order, restock the item(s) and provide a store-credit for the order value less the original shipping cost and any charges incurred to accept the returned package. Where returned parcels contain Release Product, discounted items or items that have been in the postal system for so long that they are no longer sellable, and the customer cannot be reached or does not wish to pay re-shipping costs, Nakamuraya reserves the right to consider these orders abandoned without providing a refund or store credit. Note that Nakamuraya is not responsible for the safe retrieval of returned to sender, refused or unclaimed packages.