Policies

General Information

Any access or use of Nakamuraya/Nakamurayaportland.com signifies your consent to the following policies, terms and conditions. Prior to taking any legal action or raising any external dispute, please contact us at Nakamuraya directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.


Payments and Charges

We accept all major credit cards (American Express, Visa and MasterCard) in addition to PayPal, Google Pay and Apple Pay. When an order is placed on Nakamurayaportland.com and payment is confirmed, you will receive an email confirming the order and the billing details. Nakamuraya is not responsible for any charges that are incurred from customs, duties or taxes whatsoever. Any additional charges for customs clearance are considered outside of our control, and Nakamuraya cannot predict the value of what these charges may be. For further information on custom and excise tax policies in your country, please contact your local customs office.Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.Once an order is submitted, Nakamuraya is not responsible for ensuring that it can be modified or cancelled prior to shipment.


Returns and Exchanges

Nakamuraya does not accept returns or exchanges unless the item you purchased is faulty or defective. Items must be in the same condition in which they were received - unworn, unwashed, with dust bags, tags and/or boxes. There returns/exchanges must be made within seven days from purchase with a valid receipt and a state issued photo ID.

・All exchanges are final and cannot be returned or exchanged further.

・Shipping/customs costs are not refundable.

・Sale items are final sale.

・Jewelry, accessories, incense, bags, socks, swimwear, sunglasses, art works and books are final sale.

・Returns must be agreed upon with Nakamuraya or they will not be accepted. Please contact us for a return authorization before sending back any merchandise. If merchandise is returned without authorization, your item will be refused/sent back to the original shipping address.

We are not responsible for misdirected orders if incorrect or outdated shipping information is provided.

Clients are responsible for return shipping costs.

 

Price Adjustments and Price Matching

We are unable to provide price adjustments to reflect current discounts or promotions. Time-limited promotions cannot be applied retroactively. Additionally, while we strive to offer competitive pricing, we do not price match other retailers.


Lost or Damaged Items

You understand and agree that Nakamuraya shall not be liable for any direct or indirect damage done by any of the services we provide. Nakamuraya also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused from shipping are to be taken up by you with the shipping company directly. Nakamuraya will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.


Returned to Sender and Unclaimed Packages

In the event that an order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If the customer decides they no longer want to proceed with the order, Nakamuraya may provide the option for store credit or exchange for the order value less the original shipping costs and any charges incurred to accept the returned package. If the customer cannot be reached, Nakamuraya reserves the right to return the order, restock the item(s) and provide a store credit for the order value less the original shipping cost and any charges incurred to accept the returned package.Where returned parcels contain Release Product, discounted items or items that have been in the postal system for so long that they are no longer sellable, and the customer cannot be reached or does not wish to pay re-shipping costs, Nakamuraya reserves the right to consider these orders abandoned without providing a refund or store credit.Note that Nakamuraya is not responsible for the safe retrieval of returned to sender, refused or unclaimed packages.


Privacy Policy

Nakamuraya is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. For complete transparency, this Privacy Policy is available on our homepage and at every point where personal information may be requested.

 

Your Information

When you place an order on our website, we collect the following information in order to fulfill your order. We do not share this information with outside third parties except to the extent necessary to fulfill that order.・your name・your address・your email address・your phone number

 

Information we don't collect

We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.

 

Cookies and Related Technologies

Nakamuraya uses cookies, tracking pixels and related technologies. Cookies are small data files that are stored on your device to aid in tracking use of the website and to improve user experience.Your browser can be set to refuse cookies or delete them after they have been stored by referring to your browser’s help section for instructions. Nakamuraya will not be held responsible for any function that may not operate after you delete cookies, or any damages (pecuniary or otherwise) arising from those functions not operating or having reduced functionality.